Payment
Full payment for any Lavenham Falconry Experience is due at the time of booking. Vouchers are valid for 12 months ONLY and experiences must be taken within this time period, Vouchers are not extendable. Non payment for Lavenham Falconry’s services will incur a 30% charge to cover collection by a 3rd party.
Gift Vouchers
Gift vouchers must be produced upon arrival. Failure to do so may prevent the experience from taking place.
Exchanges
Vouchers can be exchanged at Lavenham Falconry Discretion for experiences of higher value but will be subject to additional fees.
Postponement
In the event of bad weather including high winds (22 mph) and high temperatures (25’C above) or circumstances beyond our control Lavenham Falconry reserves the right to postpone any experience day but will contact the participants by 8:30 am on the morning of the event. Participants traveling long distances will be contacted the night before.
Cancellations
Cancellation must be given in writing 7 days before the experience date and an alternative date maybe given, it is your responsibility to re-arrange a date for your experience. Failure to provide the 7 days notice could mean you will be subject to a fee of £15 or loss of your experience.
Children
Due to the nature of our experiences, we are no longer allowing children under the age of 12 for Flyers and non participating guests on the sessions starting at 10am. This includes children in pushchairs or carry seats. Children on the 2pm experiences MUST be accompanied by a paying adult.
Safety
At all times throughout the experience you must follow all safety rules given to you by Lavenham Falconry.
Performance
You will taking part in an experience that that involves fully trained birds of prey, We cannot guarantee their performance and no refunds will be given in the event of poor performance.
Refunds
Lavenham Falconry will not give refunds on vouchers purchased from us for any reason including bad weather and circumstances beyond our control.
VAT
We are are VAT registered, however the price you see is the price you pay.
